Hyatt House Sterling Dulles Airport North - Front Desk Supervisor

Aimbridge Hospitality, LLC; Sterling (VA); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Now offering Daily Pay!

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Résumé du poste

Hyatt House Sterling/Dulles Airport-North is seeking a Front Desk Supervisor to lead a guest-centric team. You will guide check-ins/outs, manage reservations and VIP requests, and ensure unforgettable service.

You will supervise daily operations, track communications and packages, and drive efficiency with a focus on safety and standards. Prior supervisory hotel experience is preferred, with a valid driver’s license.

Qualifications

• High School diploma or equivalent required.
• 2–3 years of progressive hotel experience required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Certifications may include Food Handlers, Alcohol Awareness, CPR and First Aid.

Responsabilités

• Greet guests, handle check-ins/outs, and manage reservations and VIP requests to ensure a superior guest experience.
• Maintain smooth operations by tracking logs, messages, and packages, and handling details efficiently.
• Monitor rates, packages, and promotions to support revenue and value for guests.
• Lead and train the team, address guest concerns, and uphold safety and standards.

Connaissances

Guest experience

Operations management

Revenue optimization

Team leadership

Formation

High School diploma

College coursework helpful

Description du poste

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

Key Skills/Responsibilities

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

Education & Experience

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability IncomeTerm Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Hyatt House Sterling/Dulles Airport-North is your perfect extended stay hotel in Sterling, VA near Dulles Airport. This is about 27 miles from Washington, DC and at least a one hour drive. Our Dulles accommodations close to Washington D.C. get visitors near all the Sterling area has to offer including George Mason University, Udvar Hazy Center, and Reston Town Center. Guests enjoy our many great amenities including free WiFi, breakfast, fitness center, seasonal outdoor pool, H Bar, and free shuttle service for IAD airport and 5 mile radius.

• Outdoor Pool & Whirlpool
• 24 Hour Business Center
• Fitness Center
• 3 Versatile Event Venues