Guest Experience Supervisor: Lead Front-of-House Team

Dash In; Chantilly (VA); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Community Engagement

Parental Leave

Education & Development

Financial Well-being

Healthcare

Insurance Coverage

Career Growth

Employee Discounts

Résumé du poste

Dash In in Chantilly, VA is seeking a Front of House Guest Experience Supervisor to lead a dynamic retail team and ensure consistently exceptional guest service across all shifts. You will partner with the Guest Experience Manager and Store Manager to recruit, train, and develop staff while maintaining high service standards.

The role focuses on supervising front-of-house operations, engaging with guests, managing flow and registers, upholding brand standards, and collaborating with leadership

Qualifications

• Minimum 1 year of supervisory or management experience in retail or customer service.
• High School Diploma or GED required.
• Strong multitasking and problem-solving skills in a fast-paced environment.
• Comfortable using POS systems.
• Passion for delivering exceptional guest experiences with strong interpersonal skills.
• ServSafe Certification (preferred).

Responsabilités

• Lead and develop a high-performing team of retail associates.
• Oversee front-of-house operations and ensure your team has tools and support to deliver outstanding guest experiences.
• Engage with guests proactively, addressing questions and resolving concerns quickly and professionally.
• Support associates in meeting guest needs efficiently while maintaining a seamless, no-wait experience.
• Monitor customer flow and open additional registers as needed to ensure smooth service.
• Uphold Dash In brand standards, including guest engagement, cleanliness, safety, and operational excellence.
• Communicate effectively with leadership regarding inventory, ordering, and operational needs.
• Execute additional responsibilities as assigned by store leadership.

Connaissances

Supervisory experience in retail or 0

Strong multitasking and problem-solv

Excellent guest-service mindset and in

Formation

High School Diploma or GED

ServSafe Certification (preferred)

Outils

POS systems

Description du poste

Dash In in Chantilly, VA is seeking a Front of House Guest Experience Supervisor to lead a dynamic retail team and ensure consistently exceptional guest service across all shifts. You will partner with the Guest Experience Manager and Store Manager to recruit, train, and develop staff while maintaining high service standards.

The role focuses on supervising front-of-house operations, engaging with guests, managing flow and registers, upholding brand standards, and collaborating with leadership