Guest Experience Leader - Luxury Hotel Front Desk

Davidson Hospitality Group; Reston (VA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical Coverage (Multiple Tiers)

Dental & Vision Coverage

Teledoc Service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

The JW Marriott Reston Station in Reston, VA seeks a Front Desk Supervisor to lead the front desk team in delivering exceptional guest service. You will oversee check-in/check-out, motivate staff, and ensure a smooth guest experience at this luxury property.

Join a dynamic team that values energy, teamwork, and a commitment to high standards. This role offers opportunities for growth within a renowned hospitality group and a chance to contribute to memorable guest stays.

Qualifications

• Cash handling experience is required.
• High School diploma or GED.
• Effective communication with guests and team.
• English fluency (reading/writing/speaking).
• Six months of front desk experience.
• Strong computer skills.
• Flexible schedule including nights and weekends.

Responsibilities

• Supervise front desk operations including check-in and check-out.
• Lead and motivate front desk team to deliver service.
• Handle guest inquiries, concerns, and special requests professionally.
• Train and onboard new front desk staff.
• Ensure accuracy of reservations and billing.
• Collaborate with other departments to resolve issues.
• Maintain clean and organized front desk area.
• Monitor compliance with hotel policies.

Skills

Cash handling

Front desk experience

Effective communication

English fluency

Computer skills

Flexible schedule

Guest service mindset

Education

High School diploma or GED

Job description

The JW Marriott Reston Station in Reston, VA seeks a Front Desk Supervisor to lead the front desk team in delivering exceptional guest service. You will oversee check-in/check-out, motivate staff, and ensure a smooth guest experience at this luxury property.

Join a dynamic team that values energy, teamwork, and a commitment to high standards. This role offers opportunities for growth within a renowned hospitality group and a chance to contribute to memorable guest stays.