Front Desk Lead: Elevate Guest Experience & Service

Lodging Dynamics; Anaheim (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

People-first culture

Travel discounts

Paid time off

Wellness program

Benefits package

Job summary

Lodging Dynamics Hospitality Group in Anaheim is seeking a Front Desk Agent to greet guests, register arrivals, and coordinate with reservations to maximize occupancy and guest satisfaction. You will handle guest requests, upsell rooms, manage check-ins/outs, and maintain confidentiality of guest records.

Strong communication and organizational skills are essential, along with a customer-service mindset. Join a people-first culture offering travel discounts, paid time off, wellness programs, and

Qualifications

• High school diploma or equivalent is required or 1–3 months related hospitality experience.
• Excellent written and verbal communication skills are essential.
• Strong organizational and time-management abilities are necessary.
• Ability to provide exceptional customer service and support for guests.
• Leadership and training capabilities are a plus for team development.

Responsibilities

• Books guest reservations and coordinates with the reservation center.
• Registers guests into the hotel using up-selling techniques to maximize room rates and prepares for group check-ins/outs.
• Greets, registers, and assigns rooms to guests.
• Handles confidential guest information with integrity.
• Answers calls and routes messages accurately.
• Resolves guest complaints to their satisfaction and informs supervisors of issues.
• Responds quickly to guest requests or complaints and follows up to ensure satisfaction.

Skills

Customer service

Communication skills

Organization

Time management

Leadership & training

Education

High school diploma or equivalent

Job description

Lodging Dynamics Hospitality Group in Anaheim is seeking a Front Desk Agent to greet guests, register arrivals, and coordinate with reservations to maximize occupancy and guest satisfaction. You will handle guest requests, upsell rooms, manage check-ins/outs, and maintain confidentiality of guest records.

Strong communication and organizational skills are essential, along with a customer-service mindset. Join a people-first culture offering travel discounts, paid time off, wellness programs, and