Front Desk Supervisor: Elevate Guest Experience

Prospera Management; Anaheim (CA); On-site; USD 30,000 - 32,000; Full time

Job summary

Hyatt Place Anaheim is seeking a Front Desk Supervisor to lead the front desk team and ensure exceptional guest service from arrival onward. You will oversee check-ins/outs, reservations, and guest inquiries, while maintaining lobby standards and collaborating with housekeeping and maintenance to resolve issues.

The role requires strong organizational skills, a proactive problem-solving approach, and excellent communication to ensure a seamless guest experience at all times.

Qualifications

• Proven ability to interact positively with guests from diverse backgrounds.
• Strong focus on guest satisfaction and professional presentation.
• Excellent communication and leadership skills to supervise front desk staff.

Responsibilities

• Greet guests warmly and check them in efficiently; assist with questions and needs.
• Manage reservations, including booking, changes, and cancellations with accuracy.
• Address and resolve guest concerns promptly to uphold service standards.
• Maintain knowledge of hotel amenities and local attractions to offer recommendations.
• Ensure lobby and front desk areas are clean and inviting.
• Collaborate with housekeeping and maintenance to address room issues.
• Process payments with integrity following hotel protocols.
• Support team goals by taking on relevant tasks as needed.

Skills

Guest service

Leadership

Communication

Education

High School Diploma or equivalent

Job description

Hyatt Place Anaheim is seeking a Front Desk Supervisor to lead the front desk team and ensure exceptional guest service from arrival onward. You will oversee check-ins/outs, reservations, and guest inquiries, while maintaining lobby standards and collaborating with housekeeping and maintenance to resolve issues.

The role requires strong organizational skills, a proactive problem-solving approach, and excellent communication to ensure a seamless guest experience at all times.