Guest Experience Lead – Front Desk (SF Onsite)

Russell Tobin; San Francisco (CA); On-site; USD 124,000 - 131,000; Full time

Job summary

Russell Tobin is seeking a Workplace Experience Coordinator for the San Francisco onsite front desk. You will greet guests, manage arrivals, issue badges, and coordinate with hosts and security.

You will support scheduling for meetings and events, oversee space upkeep, assist with room setups, and help with enrichment programs. The role emphasizes proactive guest care and smooth daily operations.

Qualifications

• 2–3 years of front desk, reception, or guest-facing experience in workplace operations.
• Strong customer service mindset and professional demeanor.
• Ability to stay calm and organized when many arrivals occur.
• Excellent written and verbal communication with hosts, Security, Facilities, and Workplace Experience Lead.

Responsibilities

• Front Reception: Staff the front desk as the primary contact for guests and visitors; greet, check in, issue visitor badges, notify hosts, and guide guests.
• Traffic Coordination: Manage daily space flow, track who is expected, handle deliveries, and route inquiries to the Workplace Experience Lead or Security.
• Guest Support: Assist guests with beverages, directions, Wi-Fi, and meeting checks to ensure comfort from arrival to departure.
• Scheduling Support: Help coordinate meetings and events with Workplace Experience Lead and Admin teams to keep calendars running smoothly.
• Space & Facility Upkeep: Walk through reception areas, reset rooms, restock supplies, and coordinate with Facilities on maintenance.
• Event Support: Assist with room setup and breakdown, ensuring tech, furniture, and amenities are configured.
• Program Assistance: Support Experience Enrichment programs with setup, registration, and check-in.
• Administrative Support: Maintain visitor log and front desk notes for monthly reports.

Skills

Google Calendar

Slack

Job description

Russell Tobin is seeking a Workplace Experience Coordinator for the San Francisco onsite front desk. You will greet guests, manage arrivals, issue badges, and coordinate with hosts and security.

You will support scheduling for meetings and events, oversee space upkeep, assist with room setups, and help with enrichment programs. The role emphasizes proactive guest care and smooth daily operations.