Guest Experience Lead — Front Desk & Service Excellence

Embassy Suites Dulles-North/Loudoun; Ashburn (VA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) Retirement plan

Paid Sick and Vacation Time

Employee Discounts

Job summary

Island Hospitality in Ashburn, VA is seeking a Front Desk Agent to manage front desk operations and serve as a point of reference for guests and vendors. You will project professionalism and courtesy in a fast-paced environment.

This position may require flexible scheduling availability and will handle check-in/check-out, payments, guest information, and reporting during shifts. A strong team-player attitude and calm demeanor under pressure are essential.

Qualifications

• Team player with initiative and desire for achievement.
• Ability to handle problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
• Readily available and approachable for all guests while providing excellent guest service.

Responsibilities

• Check-in/Check-out hotel guests.
• Process all payments according to established hotel requirements.
• Provide information and assistance to all guests and vendors.
• Prepares all necessary reports during each shift for the management team.

Skills

Team player

Problem solving

Calm under pressure

Guest service

Job description

Island Hospitality in Ashburn, VA is seeking a Front Desk Agent to manage front desk operations and serve as a point of reference for guests and vendors. You will project professionalism and courtesy in a fast-paced environment.

This position may require flexible scheduling availability and will handle check-in/check-out, payments, guest information, and reporting during shifts. A strong team-player attitude and calm demeanor under pressure are essential.