Guest Experience Lead - Front Desk & Rooms Ops

Trump Hotel Las Vegas; Las Vegas (NV); Sur place; USD 70 000 - 90 000; Plein temps

Résumé du poste

Trump Hotel Las Vegas is seeking an Assistant Front Office Manager to supervise daily duty shifts and support senior management in front and back office operations to ensure consistent guest service.

You will lead department heads, monitor rooms systems, and address guest feedback while coordinating marketing visits, reservations, and staff scheduling, all while maintaining a polished lobby presence and adherence to company standards.

Qualifications

• High school graduate or equivalent required. Four-year college degree preferred.
• Minimum of 3-5 years Front Office, Guest Services, and/or Housekeeping management experience for a major Resort Company in a similar-sized operation.
• Must be able to work any shifts, weekends, and holidays.
• Additional language ability is preferred.

Responsabilités

• Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads. Overall budget approval authority for rooms division departments.
• Monitors all rooms-related systems that directly impact the guest, to ensure proper procedures are in place and followed, which allow for an outstanding guest experience.
• Communicates with guests and team members both verbally and in writing to answer questions and resolve issues.
• Facilitates the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc.
• Responsible for the hiring, training, developing, promoting, measuring performance, disciplining and scheduling of assigned departments’ staff.
• Monitor and control labor within the department.
• Maintain positive working relationships with other departments.
• Assist with escalated guest and/or employee issues.
• Maintains the cleanliness and supply levels of the Front Desk
• Verifying the accuracy of employee clock-ins/outs in Unifocus and tracking attendance
• Other duties as assigned.

Connaissances

Leadership

Guest service

Communication

Staff scheduling

Labor management

Formation

High school diploma or GED

Bachelor's degree preferred

Description du poste

Trump Hotel Las Vegas is seeking an Assistant Front Office Manager to supervise daily duty shifts and support senior management in front and back office operations to ensure consistent guest service.

You will lead department heads, monitor rooms systems, and address guest feedback while coordinating marketing visits, reservations, and staff scheduling, all while maintaining a polished lobby presence and adherence to company standards.