Guest Experience & Revenue Manager

Trump Organization; Las Vegas (NV); On-site; USD 65,000 - 100,000; Full time

Job summary

Trump Organization Las Vegas seeks a Guest Engagement Manager to lead the Guest Engagement Specialist team at our Las Vegas property. You will supervise daily operations, ensure top-tier service across Room, Dining and events, and collaborate with Revenue leaders to maximize guest satisfaction and revenue.

The role requires at least two years in Reservation Management within luxury hotels, a hospitality degree or equivalent, and availability days, nights, weekends.

Qualifications

• Minimum of two years of Reservation Management experience, ideally with another luxury hotel company.
• Bachelor's degree in hospitality management or related field preferred.
• Must be able to work days, nights, holidays, and weekends.
• Must be 21 years of age or older. Additional language ability is preferred.

Responsibilities

• Supervise Guest Engagement Specialists and provide leadership for the department.
• Oversee training of new hires across multiple hotel departments and tools.
• Monitor agent productivity and quality scores; report on performance metrics.
• Coordinate with Revenue teams to optimize room, dining and group revenue.

Skills

Guest services leadership

Reservation management

Staff training

Education

High School degree or equivalent

Bachelor's degree in hospitality management or related field

Job description

Trump Organization Las Vegas seeks a Guest Engagement Manager to lead the Guest Engagement Specialist team at our Las Vegas property. You will supervise daily operations, ensure top-tier service across Room, Dining and events, and collaborate with Revenue leaders to maximize guest satisfaction and revenue.

The role requires at least two years in Reservation Management within luxury hotels, a hospitality degree or equivalent, and availability days, nights, weekends.