Guest Experience Front Desk Agent

Remington Hospitality; Buffalo (NY); On-site; USD 32,000 - 46,000; Full time

Job summary

Remington Hospitality in Buffalo, NY seeks a friendly front desk associate to greet guests, check them in and out promptly, assist with pre-registration, and block reservations when needed.

You will handle charges, know front office procedures, and maintain accurate cash handling while applying cancellation and relocation policies as required. Experience with reservations and rate knowledge is a plus.

Qualifications

• Experience with front desk procedures and guest check-in/out.
• Able to handle cash, checks and credit card payments accurately.
• Ability to manage same-day reservations and cancellations/relocations when needed.

Responsibilities

• Greet and communicate cordially with guests, handling prompt check-in and check-out.
• Assist in pre-registration and blocking of reservations when necessary.
• Know front office procedures, rates, discounts and related policies.

Skills

Front desk operations

Cash handling

Reservations management

Guest service

Tools

Front Office System

Job description

Remington Hospitality in Buffalo, NY seeks a friendly front desk associate to greet guests, check them in and out promptly, assist with pre-registration, and block reservations when needed.

You will handle charges, know front office procedures, and maintain accurate cash handling while applying cancellation and relocation policies as required. Experience with reservations and rate knowledge is a plus.