Front Desk Lead — Guest Care & Growth Opportunities

Atrium Hospitality; Grapevine (TX); Hybrid; USD 19,000 - 27,000; Full time

Benefits offered by this job

401(k) with match

Health insurance

Paid time off

Tuition reimbursement

DailyPay

Job summary

Atrium Hospitality is hiring a Front Desk Associate in Grapevine, TX. You will oversee front desk operations, handle guest check-ins and check-outs with warmth, and support and train teammates to deliver exceptional service.

Ideal candidates have customer service experience, a high school diploma, and tech confidence using hotel systems. Must be able to lift 50 lbs and stay on your feet throughout shifts.

Qualifications

• Customer service experience required.
• Experience in hospitality or leadership preferred.
• High school diploma or equivalent.
• Tech savvy to use hotel systems confidently.
• Able to lift 50 lbs and stay on your feet.

Responsibilities

• Oversee front desk operations and guest check-ins/check-outs.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Manage daily tasks like lobby readiness and business center support.

Skills

Customer service

Leadership experience

Tech proficiency

Physical stamina

Education

High school diploma

Tools

Hotel systems

Job description

Atrium Hospitality is hiring a Front Desk Associate in Grapevine, TX. You will oversee front desk operations, handle guest check-ins and check-outs with warmth, and support and train teammates to deliver exceptional service.

Ideal candidates have customer service experience, a high school diploma, and tech confidence using hotel systems. Must be able to lift 50 lbs and stay on your feet throughout shifts.