Guest Experience Specialist – Front Desk

TEXAS WESTERN MANAGEMENT PARTNERS; Lewisville (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

Hilton Garden Inn Dallas Lewisville in Lewisville, TX is seeking a customer-focused front desk associate. You will handle guest reservations, check-ins and check-outs with a courteous, efficient approach and upsell services to maximize revenue.

The role requires strong communication, cash handling, and problem-solving abilities to ensure a seamless guest experience. Responsibilities include answering calls, maintaining guest records, coordinating with housekeeping, and providing local area

Qualifications

• Experience in front desk or guest services preferred.
• Strong communication and problem-solving abilities.
• Ability to handle cash and process payments accurately.

Responsibilities

• Book guest reservations and coordinate with reservation center.
• Register guests and assign rooms, upsell to maximize occupancy and revenue.
• Greet guests, handle check-ins/check-outs and VIP arrivals with courtesy.
• Answer calls, route messages, and support sales and marketing efforts as directed.
• Record guest information accurately and maintain confidentiality of records.
• Keep lobby and breakfast area clean and stocked; perform laundry tasks as needed.
• Process payments following established policies and procedures.
• Provide information on hotel services and local attractions; arrange transportation as needed.
• Respond promptly to guest requests and resolve complaints to ensure satisfaction.

Skills

Customer service

Multitasking

Communication

Cash handling

Education

High school diploma

Job description

Hilton Garden Inn Dallas Lewisville in Lewisville, TX is seeking a customer-focused front desk associate. You will handle guest reservations, check-ins and check-outs with a courteous, efficient approach and upsell services to maximize revenue.

The role requires strong communication, cash handling, and problem-solving abilities to ensure a seamless guest experience. Responsibilities include answering calls, maintaining guest records, coordinating with housekeeping, and providing local area