Front Office Manager — Guest Experience & Growth

Concord Hospitality Brand; Raleigh (NC); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Disability insurance

401K options

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Brand is seeking a Front Office Manager for a full-time role in the Raleigh area. The position oversees the front desk, guest services standards, and staff performance to ensure exceptional guest experiences and brand alignment.

You will lead front desk operations, participate in revenue management, and mentor team members to support career growth. The ideal candidate will drive guest satisfaction, coordinate with sales and GM, and ensure training, safety, and property

Qualifications

• Experience in front desk operations or hotel guest services.
• Ability to manage staff and training programs.
• Strong guest service orientation and problem-solving skills.

Responsibilities

• Maintains guest service as the driving philosophy of the hotel.
• Acts as manager on duty for hotel and manages front desk operations.
• Produces accurate financial reports on time.
• Leads revenue management activities and participates in corporate calls.

Skills

Guest service

Staff training

Revenue management

Problem solving

POS system

Property mgmt system

Tools

POS system

Property management system

Job description

Concord Hospitality Brand is seeking a Front Office Manager for a full-time role in the Raleigh area. The position oversees the front desk, guest services standards, and staff performance to ensure exceptional guest experiences and brand alignment.

You will lead front desk operations, participate in revenue management, and mentor team members to support career growth. The ideal candidate will drive guest satisfaction, coordinate with sales and GM, and ensure training, safety, and property