Guest Experience Lead, Front Desk Operations

Hotel Management of New Orleans LLC; New Orleans (LA); Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Hotel Management of New Orleans LLC is seeking a Front Desk Manager to lead the front desk and guest services team, ensuring smooth daily operations and high standards of professionalism. The role reports to the General Manager and emphasizes guest satisfaction and operational efficiency.

The ideal candidate has proven leadership ability in hospitality, strong communication skills, and the capacity to manage check-ins/outs, reservations, and staff scheduling in a fast-paced hotel environment.

Qualifikationen

• Minimum of 2 years in a supervisory or management role within hospitality or a related field.
• Strong customer service and problem-solving skills.
• Proficiency in property management systems and other hotel software preferred.
• Excellent verbal and written communication skills.
• Ability to multitask and maintain composure in a fast-paced environment.

Aufgaben

• Oversee all aspects of guest services, including check-ins, check-outs, and guest requests.
• Monitor Bell and Valet staff for seamless guest support and service.
• Respond to guest complaints or concerns promptly, ensuring satisfactory resolutions.
• Verify housekeeping activities are completed to prepare rooms for occupancy.
• Process reservation requests, modifications, and cancellations accurately.
• Document and report maintenance issues to the appropriate department for resolution.
• Create and maintain Front Desk staff schedules, including handling call-offs.
• Screen and onboard new employees, provide ongoing training, and conduct periodic performance evaluations.
• Mentor and lead the Front Desk team to uphold the company’s Guiding Principles.
• Maintain knowledge of hotel life safety systems and emergency procedures.
• Ensure proper management of sensitive guest information and room key inventory.
• Monitor and enforce compliance with hotel safety protocols.
• Collaborate with other departments to maintain operational efficiency and guest satisfaction.
• Complete any additional tasks as requested by the General Manager.

Kenntnisse

Customer service

Problem-solving

Verbal/written communication

Multitasking

Tools

PMS software

Front desk software

Jobbeschreibung

Hotel Management of New Orleans LLC is seeking a Front Desk Manager to lead the front desk and guest services team, ensuring smooth daily operations and high standards of professionalism. The role reports to the General Manager and emphasizes guest satisfaction and operational efficiency.

The ideal candidate has proven leadership ability in hospitality, strong communication skills, and the capacity to manage check-ins/outs, reservations, and staff scheduling in a fast-paced hotel environment.