Guest Experience Lead - Front Desk & Office Operations

SPS; Cupertino (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Career growth

Learning & development

Paid time off

401k with matching

Medical, Dental, Vision

Job summary

SPS is hiring a Receptionist in Cupertino, CA. You are the first point of contact, greeting guests with a 5-star experience, routing calls, and ensuring security protocols are followed.

You will assist in Mail Services, Hospitality, and Facilities, and support meetings and events. The role requires a polished professional with strong English communication, 1–3 years of related experience, and a High School Diploma or equivalent.

Qualifications

• Customer-focused front-desk professional with a polished appearance.
• Excellent English communication and ability to stay calm under pressure.
• Proficient with MS Office and modern office tech; comfortable on PC/Mac.

Responsibilities

• Greet visitors, manage digital guest log, and follow security protocols.
• Route global calls with discretion and a business-first attitude.
• Issue badges and manage access cards for facility security.
• Cross-train in Mail Services, Hospitality, and Facilities Support.
• Set up high-tech conference rooms; arrange catering for events.

Skills

Customer service

Professional appearance

English communication

Discretion

Team player

Education

High School Diploma or equivalent

Tools

MS Office

PC/Mac environments

Multi-line phone systems

Scanners/Copiers

Job description

SPS is hiring a Receptionist in Cupertino, CA. You are the first point of contact, greeting guests with a 5-star experience, routing calls, and ensuring security protocols are followed.

You will assist in Mail Services, Hospitality, and Facilities, and support meetings and events. The role requires a polished professional with strong English communication, 1–3 years of related experience, and a High School Diploma or equivalent.