Guest Experience Lead — Front Desk

huntington-hotel-group; Burbank (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Huntington Pacific Hotels LLC seeks a Guest Experience Specialist (Front Desk) at our California property. You will greet guests, check in/out, handle requests, and coordinate with other departments to ensure a memorable stay.

We value strong communication, professional appearance, and the ability to multitask calmly in a fast-paced environment. This non-exempt role requires flexibility to work nights, weekends, and holidays, and offers opportunities to learn across brands and operations.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required.
• Hotel front desk experience preferred, but not required.

Responsibilities

• Welcome guests with a warm greeting and deliver a smooth check-in/check-out experience.
• Assign rooms, issue keys, and manage guest requests efficiently.
• Process payments and prepare accurate folios/invoices.
• Maintain an organized, clean, and secure front desk area.
• Answer phones promptly and professionally; manage guest messages and mail discreetly.
• Provide information on hotel services, events, and local recommendations.
• Coordinate transportation and assist with guest needs as they arise.
• Document guest concerns and follow up to support satisfaction and resolution.

Skills

Communication skills

Professional appearance

Attention to detail

Multitasking

Calm under pressure

Education

High school diploma or equivalent

Job description

Huntington Pacific Hotels LLC seeks a Guest Experience Specialist (Front Desk) at our California property. You will greet guests, check in/out, handle requests, and coordinate with other departments to ensure a memorable stay.

We value strong communication, professional appearance, and the ability to multitask calmly in a fast-paced environment. This non-exempt role requires flexibility to work nights, weekends, and holidays, and offers opportunities to learn across brands and operations.