Guest Experience Front Desk Lead – Manager

Kissel Uptown Oakland; Oakland (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision Coverage

Short-Term Disability

Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Assistant Manager OEM to work with the Front Desk Manager. You will help keep the front office running smoothly, greet guests warmly, drive room revenue, boost occupancy, and lead the team in delivering service that guests rave about.

If you’re a customer service rockstar with problem-solving skills and strong organizational ability, this overtime-eligible role offers growth within a hospitality group that values honesty, humility, and professional

Qualifications

• 2-year college degree with 3+ years of related experience, or a 4-year degree with at least 1 year of related experience.
• 3-5 years of progressive hotel experience, preferably with supervisory responsibilities.
• Ability to handle stressful situations with composure and objectivity.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Provide friendly, warm greetings and top-notch service to guests and team members.
• Motivate, coach, and guide front desk staff to maintain high standards.
• Resolve guest concerns with calm, quick thinking and proactive problem-solving.
• Manage room revenue and support systems to keep operations accurate and efficient.

Skills

Service with a Smile

Lead the Way

Problem-Solving

Detail Orientation

Education

Two-year degree + 3+ years experience or Four-year degree + 1+ year

3–5 years in hotel/related field, supervisory preferred

Job description

Aimbridge Hospitality is seeking a Front Desk Assistant Manager OEM to work with the Front Desk Manager. You will help keep the front office running smoothly, greet guests warmly, drive room revenue, boost occupancy, and lead the team in delivering service that guests rave about.

If you’re a customer service rockstar with problem-solving skills and strong organizational ability, this overtime-eligible role offers growth within a hospitality group that values honesty, humility, and professional