Guest Experience Lead - Front Desk Manager

Mcr-Hotels; New York (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Retirement Options

Health, Dental, Vision Insurance after

Job summary

The Lexington Hotel NYC is seeking a Front Desk Manager to lead all front desk operations and a dedicated team at the landmark property. You will drive service standards, guest satisfaction, and revenue through effective supervision and daily processes.

Requirements include a high school diploma or an associate degree, front office experience, English proficiency, and strong leadership. The role demands flexible scheduling and a hands-on, proactive approach to staff development.

Qualifications

• High school diploma or equivalent required.
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred.
• Previous Front Office management experience is required.
• Excellent verbal and written English communication skills, second language helpful.
• Ability to access, retrieve, and leverage information from the hotel PMS system.
• Ability to multitask and prioritize.
• Excellent problem solving and creative thinking skills.
• Ability to maintain confidentiality of information.
• Strong leadership and communication skills.
• A can-do attitude and a hands-on approach.
• Flexible schedule including days, nights, holidays and weekends.

Responsibilities

• Manage all Front Desk functions and team members.
• Direct, implement, and maintain service and management philosophy for the team.
• Encourage trust, respect, and cooperation among staff.
• Develop goals and plans to prioritize, organize, and accomplish work.
• Handle complaints, resolve disputes, and address grievances.
• Monitor staffing levels to meet guest service and financial targets.
• Train staff on credit policies and procedures to reduce bad debts.
• Promote same-day selling to maximize room revenue and occupancy.
• Lead with honesty and integrity and maintain open team relationships.
• Provide guidance, feedback, and coaching to team members as needed.

Skills

Front Office Management

Guest Service Excellence

Staff Leadership

PMS Proficiency

Multitasking

Communication Skills

Problem Solving

Confidentiality

Scheduling

Adaptability

Education

High School Diploma

2-year degree in Hotel/Restaurant Management or related

Tools

PMS System

Job description

The Lexington Hotel NYC is seeking a Front Desk Manager to lead all front desk operations and a dedicated team at the landmark property. You will drive service standards, guest satisfaction, and revenue through effective supervision and daily processes.

Requirements include a high school diploma or an associate degree, front office experience, English proficiency, and strong leadership. The role demands flexible scheduling and a hands-on, proactive approach to staff development.