Guest Experience Lead: Reservations & Front Desk

Gracious Hospitality Management; New York (NY); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision benefits

Flexible Spending Account / Health Savings Account

Career Advancement Opportunities

Employee Recognition Awards

Paid Time Off

Referral Bonus Program

Job summary

A prominent hospitality firm in New York, NY is seeking an enthusiastic front desk associate. Candidates should excel in communication and organizational skills, with a focus on delivering exceptional customer service. Responsibilities include managing reservations, customer interactions, and front desk operations. Offers competitive pay, comprehensive benefits, and opportunities for career advancement. Ideal for those with a passion for service excellence in a fast-paced restaurant environment.

Qualifications

• Must be fluent in reading, speaking, and understanding English.
• 1+ year of similar experience preferred.
• Ability to maintain professionalism in a high-paced environment.

Responsibilities

• Welcome customers and manage front entryway.
• Audit reservation communications and ensure services are followed.
• Monitor reservations flow to ensure optimal service.

Skills

Effective communication

Strong organization

Customer service skills

Detail-orientation

Education

Food Handler’s Certification or ability to obtain

Tools

Restaurant management software

Microsoft Office

Google Workspace

Job description

A prominent hospitality firm in New York, NY is seeking an enthusiastic front desk associate. Candidates should excel in communication and organizational skills, with a focus on delivering exceptional customer service. Responsibilities include managing reservations, customer interactions, and front desk operations. Offers competitive pay, comprehensive benefits, and opportunities for career advancement. Ideal for those with a passion for service excellence in a fast-paced restaurant environment.