Front Desk Manager

Mcr-Hotels; New York (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Retirement Options

Health, Dental, Vision Insurance after

Job summary

The Lexington Hotel NYC is seeking a Front Desk Manager to lead all front desk operations and a dedicated team at the landmark property. You will drive service standards, guest satisfaction, and revenue through effective supervision and daily processes.

Requirements include a high school diploma or an associate degree, front office experience, English proficiency, and strong leadership. The role demands flexible scheduling and a hands-on, proactive approach to staff development.

Qualifications

• High school diploma or equivalent required.
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred.
• Previous Front Office management experience is required.
• Excellent verbal and written English communication skills, second language helpful.
• Ability to access, retrieve, and leverage information from the hotel PMS system.
• Ability to multitask and prioritize.
• Excellent problem solving and creative thinking skills.
• Ability to maintain confidentiality of information.
• Strong leadership and communication skills.
• A can-do attitude and a hands-on approach.
• Flexible schedule including days, nights, holidays and weekends.

Responsibilities

• Manage all Front Desk functions and team members.
• Direct, implement, and maintain service and management philosophy for the team.
• Encourage trust, respect, and cooperation among staff.
• Develop goals and plans to prioritize, organize, and accomplish work.
• Handle complaints, resolve disputes, and address grievances.
• Monitor staffing levels to meet guest service and financial targets.
• Train staff on credit policies and procedures to reduce bad debts.
• Promote same-day selling to maximize room revenue and occupancy.
• Lead with honesty and integrity and maintain open team relationships.
• Provide guidance, feedback, and coaching to team members as needed.

Skills

Front Office Management

Guest Service Excellence

Staff Leadership

PMS Proficiency

Multitasking

Communication Skills

Problem Solving

Confidentiality

Scheduling

Adaptability

Education

High School Diploma

2-year degree in Hotel/Restaurant Management or related

Tools

PMS System

Job description

The Lexington Hotel, 511 Lexington Ave, New York, New York, United States of America

Job Description

Posted Tuesday, August 4, 2026 at 5:00 AM

Location: The Lexington Hotel NYC

The Front Desk Manager will be responsible for the management of all Front Desk functions and team members. This role directs, implements, and maintains a service and management philosophy that serves as a guide to respective team members.

Responsibilities

• Encourage and building mutual trust, respect, and cooperation among team members
• Develop specific goals and plans to prioritize, organize, and accomplish work
• Handle complaints, settle disputes, and resolve grievances and conflicts
• Participate in department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results
• Observe staffing levels to ensure that guest service, operational needs, and financial objectives are met
• Support and train team members on adherence to all credit policies and procedures to reduce bad debts and rebates
• Promote same day selling procedures to maximize room revenue and occupancy
• Understand the impact of Front Office operations on the overall hotel success
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Encourage team members to provide excellent customer service within guidelines
• Interact with guests to obtain feedback on product quality and service levels
• Identify the developmental needs of team and coach, mentor, or otherwise help others to improve their knowledge or skills
• Utilize interpersonal and communication skills to lead, influence, and encourage others
• Advocate sound financial and business decision making
• Demonstrate honesty and integrity, lead by example
• Establish and maintain open, collaborative relationships with team members
• Ensure recognition of team members is taking place across areas of responsibility

Requirements

• High school diploma or equivalent
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred
• Previous Front Office management experience is required
• Excellent verbal and written English communication skills, second language helpful
• Ability to access, retrieve, and leverage information from the hotel PMS system
• Ability to multitask and prioritize
• Excellent problem solving and creative thinking skills
• Ability to maintain the confidentiality of information
• Strong leadership and communication skills
• An aptitude for self-motivation
• A can-do attitude and a hands-on approach
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
• Effective listening skills to understand and clarify concerns from team members and guests

Our Company

• MCR is the3rd-largest hotel owner-operatorin the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a$5.0 billion portfolioof148 premium-branded hotelscontaining more than 22,000 guestrooms across37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was namedone of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of theMarriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of theHilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won theDevelopment of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What’s in it for you?

• Weekly Pay
• Paid Time Off
• Retirement Options
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

The Lexington Hotel, 511 Lexington Ave, New York, New York, United States of America