Guest Experience Specialist — Front Desk

Cherry Valley Hotel; Lexington (KY); On-site; USD 19,000 - 25,000; Full time

Job summary

Hilton Lexington Downtown is seeking a Front Desk Agent to warmly welcome guests and set the tone for an outstanding stay. You will handle check-ins/outs, answer questions, and coordinate guest requests with efficiency and courtesy.

The role requires strong English communication, cash handling, and familiarity with front desk software. This fast-paced position offers opportunities to excel in guest services and security-conscious operations in a busy hotel environment on site in Lexington, KY.

Qualifications

• Strong English communication skills.
• Ability to handle cash and credit transactions.
• Willingness to learn front desk software.

Responsibilities

• Make a first impression with guests and set a welcoming tone.
• Assist guests with check-in and check-out efficiently.
• Respond to guest inquiries and resolve issues, escalating as needed.
• Handle calls, messages, and guest requests accurately.
• Follow safety and security policies and procedures.

Skills

Customer service

English communication

Cash handling

Tools

Front desk software

Job description

Hilton Lexington Downtown is seeking a Front Desk Agent to warmly welcome guests and set the tone for an outstanding stay. You will handle check-ins/outs, answer questions, and coordinate guest requests with efficiency and courtesy.

The role requires strong English communication, cash handling, and familiarity with front desk software. This fast-paced position offers opportunities to excel in guest services and security-conscious operations in a busy hotel environment on site in Lexington, KY.