Front Desk Agent (Caesars Tower), Hotel Operations (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); On-site; USD 18,000 - 23,000; Full time

Job summary

The Caesars New Orleans Casino & Hotel is seeking a Front Desk Clerk to assist guests with check-in, checkout, and related front desk tasks. You will work on-site in New Orleans, interacting with guests and coordinating with other departments to ensure a seamless guest experience.

Candidates should have a high school diploma, at least 3 months of customer service experience, and be able to type 25 wpm. The role requires cash handling, basic math, and the ability to work any shift with a

Qualifications

• High School graduate or equivalent.
• Minimum 3 months customer service experience.
• Typing at least 25 wpm.
• Must be able to pass a simple mathematics test.
• Willingness to work any day of the week and any shift.
• Able to stand for extended periods and work in a busy front desk environment.

Responsibilities

• Assist guests with check-in and check-out at the front desk.
• Process cash and credit card transactions accurately.
• Input guest information into the computer and complete required paperwork.
• Greet guests, provide directions, and deliver excellent service.
• Collaborate with related departments to ensure guest satisfaction.

Skills

Customer service

Typing speed 25 wpm

Cash handling

Teamwork

Math skills

Education

High School diploma or equivalent

Job description

New Orleans, LA, United States (On-site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary”

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Front Desk Clerk is responsible for assisting guests when registering them into the hotel and settling accounts upon check - out. Works closely with related departments to ensure excellent guest service.

How You Will Create the Extraordinary

• Acknowledge, greet and converse in English with customers who approach the front desk.
• Give clear directions to guests.
• Complete required paperwork for various front desk transactions and input information into the computer.
• Process all cash transactions by accepting money or credit card and make the necessary change or card transaction accurately.
• Check guests in and out.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Demonstrates Caesars Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.

What You Will Need

• High School graduate or equivalent is required.
• Minimum 3 months customer service experience with ability to provide courteous, friendly and efficient service to all guests, every time, is required.
• Must be able to type at least 25 wpm.
• Must be able to pass a simple mathematics test. Must be able to get along well with co-workers and work as a team.
• Must be able to work any day of the week and any shift. Must present a well-groomed appearance.

Additional Requirements:

• Able to work inside and continuously stand and/or maneuver around front desk area for periods of up to eight hours at a time.
• Able to respond calmly in busy situations.
• Able to tolerate area with high noise levels. Must be able to lift up to 60 pounds. Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork.
• Respond to visual and aural cues. Able to read, write and communicate directions in English clearly.
• Accurately count and balance bank ($1500.00) at the beginning and end of shift. Process all cash and credit card transactions.

Able to operate the following equipment: computer, 10 key adding machine, safe lock key machine, phones, credit card machine, speed printer, fax machine and copier machine.

GAMING PERMIT:N/A

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.