Guest Experience Lead - Front Desk & Hospitality

Sonder; Boston (MA); On-site; USD 44,978 - 47,840; Full time

Benefits offered by this job

Medical, dental and vision insurance

Flexible vacation

Wellness and volunteering days

Annual free credits and discounts

Job summary

Sonder is hiring a Senior Front Desk Hospitality Agent in Boston. This role involves interacting with guests, solving problems creatively, and supporting front desk operations while ensuring an exceptional guest experience. The ideal candidate should have prior hospitality experience and be organized in a fast-paced environment.

Compensation ranges from $44,978 to $47,840 annually, depending on multiple factors. Benefits include medical insurance, flexible vacation, and annual discounts. If you're passionate about guest service, we'd love to hear from you!

Qualifications

• Demonstrated experience in hotels, restaurants, or customer-facing roles.
• Effective communication skills in-person and digitally.
• Organized and detail-oriented performance in a fast-paced environment.

Responsibilities

• Be the face of Sonder by providing exceptional guest service.
• Guide guests through the Sonder experience and technology.
• Coordinate tasks and support front desk staff.

Skills

Experience in hospitality

Customer communication software proficiency

Problem-solving skills

Strong computer literacy

Flexibility in scheduling

Job description

Sonder is hiring a Senior Front Desk Hospitality Agent in Boston. This role involves interacting with guests, solving problems creatively, and supporting front desk operations while ensuring an exceptional guest experience. The ideal candidate should have prior hospitality experience and be organized in a fast-paced environment.

Compensation ranges from $44,978 to $47,840 annually, depending on multiple factors. Benefits include medical insurance, flexible vacation, and annual discounts. If you're passionate about guest service, we'd love to hear from you!