Guest Experience Front Desk Agent | Flexible Schedule

Sonder; Minneapolis (MN); On-site; USD 31,595 - 41,600; Full time

Benefits offered by this job

Competitive compensation

Medical, dental and vision insurance

Flexible vacation

Wellness and volunteering days

Annual free credits and discounts to stay in Sonder locations

Job summary

Sonder is looking for a team member to deliver exceptional customer service while guiding guests through our tech-enabled experience in Minneapolis. This role will involve ensuring the cleanliness and organization of both guest spaces and supporting roles in back-house operations.

The ideal candidate should have strong problem-solving skills, be detail-oriented, and have a customer service background. This position may require flexible hours, including evenings and weekends, with a focus on creating an unforgettable stay for our guests.

Qualifications

• Experience in hotels, restaurants, or customer service roles.
• Positive and service-minded attitude.
• Strong problem-solving skills.
• Experience with digital communication systems.
• Ability to lift up to 50 pounds.

Responsibilities

• Create exceptional first impressions for guests.
• Guide guests through Sonder's technology.
• Ensure cleanliness of guest-facing areas.
• Assist back-of-house team as needed.
• Support market leadership with administrative tasks.

Skills

Customer service

Problem-solving

Computer literacy

Detail-oriented

Communication

Job description

Sonder is looking for a team member to deliver exceptional customer service while guiding guests through our tech-enabled experience in Minneapolis. This role will involve ensuring the cleanliness and organization of both guest spaces and supporting roles in back-house operations.

The ideal candidate should have strong problem-solving skills, be detail-oriented, and have a customer service background. This position may require flexible hours, including evenings and weekends, with a focus on creating an unforgettable stay for our guests.