Guest Experience Lead - Front Desk (Full-Time)

Hilton Grand Vacations Inc.; West Panama City Beach (FL); Vor Ort; USD 17.000 - 21.000; Vollzeit

Benefits dieser Stelle

Health care options (medical, dental,

Vision benefits

Recognition Programs and Rewards

Travel Discounts Program

Paid Vacation Program

Paid Sick Days

Employee Assistance Program

401(k) with company match

Tuition reimbursement programs

Employee Stock purchase program

Learning and advancement opportunities

Zusammenfassung

Hilton Grand Vacations Inc. at Bayside Resort and Spa in Panama City Beach, FL is seeking a Front Desk Clerk to warmly welcome guests, check them in and out, and respond to requests.

You will input reservations into the system, resolve availability issues, generate invoices, and assist with guest services and local area information. This full-time, year-round position requires open availability for mid and evening shifts (11:00am–11:30pm), strong English communication, and prior guest service

Qualifikationen

• High School Graduate or Equivalent
• Proficient English language interpersonal skills to communicate with guests and co-workers
• Open availability to adjust to schedule changes and cover shifts including weekends and holidays
• Ability to multi-task and prioritize duties
• Prior customer service, cash handling and data entry experience

Aufgaben

• Check guests in and out and respond to requests to ensure a positive experience
• Input information into the reservations system and maintain records
• Access reservation system to resolve unit availability and assist guests with changes
• Generate invoices and collect monies due through the rental program and merchandise sales
• Maintain safety deposit boxes
• Complete housekeeping and maintenance requests or work orders and contact appropriate personnel
• Restock the front desk with supplies and prepare arrival packets
• Provide information on area attractions and resort amenities
• Type correspondence and reports for management as needed

Jobbeschreibung

Hilton Grand Vacations Inc. at Bayside Resort and Spa in Panama City Beach, FL is seeking a Front Desk Clerk to warmly welcome guests, check them in and out, and respond to requests.

You will input reservations into the system, resolve availability issues, generate invoices, and assist with guest services and local area information. This full-time, year-round position requires open availability for mid and evening shifts (11:00am–11:30pm), strong English communication, and prior guest service