Front Desk Clerk

Hilton Grand Vacations; West Panama City Beach (FL); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Health care options (medical, dental,

Vision benefits

Recognition Programs and Rewards

Travel Discounts Program

Paid Vacation Program

Paid Sick Days

Employee Assistance Program

401(k) with company match

Tuition reimbursement programs

Employee Stock purchase program

Learning and advancement opportunities

Job summary

Hilton Grand Vacations Inc. at Bayside Resort and Spa in Panama City Beach, FL is seeking a Front Desk Clerk to warmly welcome guests, check them in and out, and respond to requests.

You will input reservations into the system, resolve availability issues, generate invoices, and assist with guest services and local area information. This full-time, year-round position requires open availability for mid and evening shifts (11:00am–11:30pm), strong English communication, and prior guest service

Qualifications

• High School Graduate or Equivalent
• Proficient English language interpersonal skills to communicate with guests and co-workers
• Open availability to adjust to schedule changes and cover shifts including weekends and holidays
• Ability to multi-task and prioritize duties
• Prior customer service, cash handling and data entry experience

Responsibilities

• Check guests in and out and respond to requests to ensure a positive experience
• Input information into the reservations system and maintain records
• Access reservation system to resolve unit availability and assist guests with changes
• Generate invoices and collect monies due through the rental program and merchandise sales
• Maintain safety deposit boxes
• Complete housekeeping and maintenance requests or work orders and contact appropriate personnel
• Restock the front desk with supplies and prepare arrival packets
• Provide information on area attractions and resort amenities
• Type correspondence and reports for management as needed

Job description

Join our amazing team as a Front Desk Clerk at Bayside Resort and Spa located in Panama City Beach, FL.

Schedule: Full-time, year round; Open availability (specifically mid and evening coverage between 11:00am - 11:30pm) including weekends and holidays.

Here is why you will like it here:

• Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Responsibilities

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Accurately input information into the computerized reservations' system to update and maintain records.
• Access reservation system to resolve unit availability and assists guests with reservations or changes as required.
• Generate invoices and collects monies due through the rental program and through merchandise sales.
• Maintains safety deposit boxes.
• Complete housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
• Provides information on area attractions and resort amenities.
• Type correspondence and reports for management as needed.

Requirements

• High School Graduate or Equivalent
• Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and full comprehension job assignments.
• Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
• Ability to multi-task responsibilities and prioritize duties to organizational demands
• Prior customer service, cash handling and data entry experience required.

Desirable

• Prior Hospitality, Front Desk or relevant work history or related experience.
• Bilingual

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.