Front Desk & Guest Experience Specialist

LBA Hospitality; Panama City Beach (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

LBA Hospitality in Panama City Beach is seeking a Front Desk/Guest Services professional to greet and register guests, assign rooms, protect guest privacy, and accommodate special requests. The role involves promoting hotel services, handling payments, and ensuring smooth front office operations.

The position requires standing for long periods and the ability to manage multiple tasks with a hospitable attitude.

Qualifications

• Experience in sales, telesales or guest relations preferred.
• Proficient in written and verbal English.
• Ability to multitask and maintain guest service centric approach.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by taking future reservations and providing recommendations for alternate brand-type products.
• Be aware of potential sales leads and report information to the appropriate individual.
• Maintain stock/cleanliness in the market area and communicate special requests to relevant departments.

Skills

Guest relations

Sales & upselling

Communication

Computer literacy

Education

High school diploma or equivalent

Tools

PMS

Job description

LBA Hospitality in Panama City Beach is seeking a Front Desk/Guest Services professional to greet and register guests, assign rooms, protect guest privacy, and accommodate special requests. The role involves promoting hotel services, handling payments, and ensuring smooth front office operations.

The position requires standing for long periods and the ability to manage multiple tasks with a hospitable attitude.