Front Office Leader: Guest Experience & Operations

Hilton Hotels; Honolulu (HI); On-site; USD 75,000 - 82,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) plan with company match

Company stock purchase program

Travel program for team members

Generous paid time off

Paid sick days

Learning and advancement opportunities

Job summary

Hilton Grand Vacations is seeking a Front Office Manager to lead the front desk, bell, and valet teams across a premium resort. You will manage daily operations, drive guest experience excellence, and oversee staff performance in a fast-paced environment.

The role requires strong leadership, strategic scheduling, and the ability to respond to emergencies. Applicants should have hotel management experience, preferably in Front Office, and be able to work evenings, weekends, and holidays.

Qualifications

• Minimum 2 years of managerial hotel experience, Front Office preferred.
• Strong leadership and team-development abilities.
• Excellent written and verbal communication in English.
• Able to work evenings, weekends and holidays.

Responsibilities

• Oversee Front Office operations including desk, bell, and valet teams.
• Lead and develop a large team across multiple towers in a resort setting.
• Ensure guest service standards and operational excellence.
• Monitor guest feedback and resolve issues promptly to maintain service quality.

Skills

Managerial experience

Leadership

Interpersonal skills

Multitasking / prioritization

Flexible schedule

Education

High school diploma or equivalent

BA/BS preferred

Job description

Hilton Grand Vacations is seeking a Front Office Manager to lead the front desk, bell, and valet teams across a premium resort. You will manage daily operations, drive guest experience excellence, and oversee staff performance in a fast-paced environment.

The role requires strong leadership, strategic scheduling, and the ability to respond to emergencies. Applicants should have hotel management experience, preferably in Front Office, and be able to work evenings, weekends, and holidays.