Guest Experience Lead — Front Desk & Events

CBRE Group, Inc.; Tempe (AZ); On-site; USD 36,000 - 54,000; Full time

Job summary

CBRE Group, Inc. is seeking an Experience Coordinator in Tempe, AZ to manage front-of-house operations, greet visitors, and oversee events and workplace services. You will handle visitor management, mail coordination, vendor liaison, and on-site event logistics, ensuring a welcoming, efficient, and secure environment.

The role emphasizes proactive service, quick problem-solving, and adaptability in a dynamic workplace, with a preference for candidates experienced in premium or corporate settings.

Qualifications

• 2+ years of experience in customer service, hospitality, or a workplace environment.
• Comfortable with standard workplace and collaboration tools (email, documents, spreadsheets, and scheduling).
• Strong preference for experience in a corporate, hotel, or premium service environment and familiarity with visitor management or workplace coordination tools, plus event setup and vendor coordination.

Responsibilities

• Front-of-House & Visitors: greet entrants, issue passes, apply security protocols, answer calls, acknowledge inquiries and provide professional solutions.
• Workplace Services & Vendors: manage janitorial/maintenance work orders, coordinate mail services and office supplies, onboard employees, coordinate with vendors to maintain service levels.
• Events & Activities: organize on-site events, manage space reservations, setup/teardown, supply delivery, arrange activities as requested.

Skills

Customer service

Hospitality experience

Workplace coordination

Tools

Email

Documents

Spreadsheets

Scheduling

Job description

CBRE Group, Inc. is seeking an Experience Coordinator in Tempe, AZ to manage front-of-house operations, greet visitors, and oversee events and workplace services. You will handle visitor management, mail coordination, vendor liaison, and on-site event logistics, ensuring a welcoming, efficient, and secure environment.

The role emphasizes proactive service, quick problem-solving, and adaptability in a dynamic workplace, with a preference for candidates experienced in premium or corporate settings.