Guest Experience Lead - Front Desk (Evenings/Weekends)

Fairfield Inn and Suites Sidney; Sidney (OH); On-site; USD 18,000 - 21,000; Part time

Benefits offered by this job

Employee hotel discounts across Seva H

Flexible scheduling — full-time and/

Job summary

Fairfield by Marriott Inn & Suites Sidney is seeking a Front Desk Associate to greet guests, manage reservations, and handle inquiries with warmth and professionalism. You will balance daily accounts, assist with group blocks, and promote rewards programs while maintaining a welcoming front desk environment.

The position offers part-time hours with 3 PM - 11 PM shifts and requires flexible availability including evenings and weekends.

Qualifications

• Exceptional customer service and communication skills.
• Ability to multitask in a fast-paced, guest-facing environment.
• Basic computer proficiency (email and internet navigation).
• Flexible availability, including evenings, weekends, and select holidays.

Responsibilities

• Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction
• Manage guest reservations, modifications, and cancellations using the property management system (PMS)
• Answer incoming calls and respond to guest inquiries with professionalism and warmth
• Promote and enroll guests in hotel rewards programs
• Resolve guest concerns promptly and creatively, escalating to management when appropriate
• Balance daily accounts and perform end-of-shift financial reconciliation
• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities
• Maintain a clean, organized, and welcoming front desk area at all times

Skills

Customer service

Communication

Multitasking

Fast-paced environment

Tools

PMS experience

Job description

Fairfield by Marriott Inn & Suites Sidney is seeking a Front Desk Associate to greet guests, manage reservations, and handle inquiries with warmth and professionalism. You will balance daily accounts, assist with group blocks, and promote rewards programs while maintaining a welcoming front desk environment.

The position offers part-time hours with 3 PM - 11 PM shifts and requires flexible availability including evenings and weekends.