Fairfield Inn By Marriott Hotel Front Desk Agent Part Time

Fairfield Inn & Suites Hilliard West Columbus; Columbus (OH); On-site; USD 28,000 - 36,000; Part time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Paid time off

Signing bonus

Job summary

Fairfield Inn & Suites Hilliard West Columbus is looking for a Hotel Front Desk associate to assist guests with check-in and check-out, handle requests, and resolve complaints. This position requires working morning and evening shifts, approximately 2-3 days per week, including both weekends and weekdays. The ideal candidate will have strong communication skills and be detail-oriented while maintaining positive guest relations. A competitive salary and various benefits are offered, including performance-based bonuses and paid time off.

Qualifications

• Ability to handle guest complaints and ensure satisfaction.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask in a high-pressure environment.

Responsibilities

• Assist guests with check-in and check-out processes.
• Resolve guest complaints and ensure positive relations.
• Maintain knowledge of hotel services, features, and rates.

Job description

Benefits

• Bonus based on performance


• Competitive salary


• Employee discounts


• Free uniforms


• Paid time off


• Signing bonus

Thank you for your interest in our Hotel Front Desk associate position. This position is morning shift and evening shift. We are looking for someone who can commit to 2-3 days per week including weekends and weekdays.

Responsibilities

1. Assist guests with check-in and check-out, answer and process all phone calls, and handle all special requests for services or information in accordance with standard policies and procedures.


2. Perform essential duties satisfactorily; provide reasonable accommodations to enable qualified individuals with disabilities to perform essential functions.


3. Resolve guest complaints and ensure guest satisfaction.


4. Anticipate guests\' needs, respond promptly, and acknowledge all guests, regardless of how busy it is or the time of day.


5. Maintain positive guest relations at all times.


6. Maintain complete knowledge of hotel features/services, hours of operation; room rates, special packages and promotions; daily house count and arrivals/departures; scheduled daily group activities.


7. Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.


8. Answer department telephone within 3 rings, with correct greeting and telephone etiquette.


9. Process all guest check-ins; verify registration card information with the guest; obtain backup information for guest credit/payment method and input into system; collect cash when designated.


10. Direct Bell Person to escort guest and transport luggage to the room.


11. Handle overbooked or walked-in guests.


12. Accept and record wake-up call requests.


13. Monitor, send and distribute guest faxes.


14. Communicate pertinent guest information to designated departments/personnel (e.g., special requests, amenity delivery).


15. Resolve discrepancies on the room status report with Housekeeping.


16. Match the bucket check to the in-house guest ledger report; report discrepancies to Manager.


17. Process all check-outs.


18. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.