Guest Experience Lead – Front Desk & Concierge

American Cancer Society; St. Louis (MO); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Retirement benefits

Job summary

The American Cancer Society is seeking a Guest Relations Coordinator to manage guest referrals, check-ins, and frontline guest services at Hope Lodge. This full-time role supports patients and caregivers with a compassionate, service-oriented approach.

Responsibilities include leading the concierge team, optimizing occupancy, and coordinating with lodge staff. Requires a High School Diploma, hospitality experience, and strong communication skills; benefits include PTO and comprehensive programs.

Qualifications

• High School Diploma or equivalent required; hospitality-related education preferred.
• Minimum 2 years in hospitality, guest services, or similar role.
• Valid driver's license if operating lodge vehicles.
• Experience with front desk operations and guest check-in procedures.

Responsibilities

• Lead concierge/front desk team to ensure smooth check-in/out and guest service.
• Manage guest referrals, screening, and room allocation.
• Supervise front desk operations including phones and guest requests.
• Monitor facility readiness and cleanliness with maintenance teams.
• Track occupancy data to inform decisions and improve operations.
• Resolve guest concerns and implement service recovery solutions.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Customer service focus

Problem-solving ability

Education

High School Diploma or Equivalent

Hospitality management certification (preferred)

Tools

Microsoft Office

Reservation systems

Job description

The American Cancer Society is seeking a Guest Relations Coordinator to manage guest referrals, check-ins, and frontline guest services at Hope Lodge. This full-time role supports patients and caregivers with a compassionate, service-oriented approach.

Responsibilities include leading the concierge team, optimizing occupancy, and coordinating with lodge staff. Requires a High School Diploma, hospitality experience, and strong communication skills; benefits include PTO and comprehensive programs.