Guest Services Lead: Front Desk & Concierge

American Cancer Society, Inc.; St. Louis (MO); Presencial; USD 39.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Benefits

Professional development

Descripción de la vacante

The American Cancer Society's Hope Lodge in St. Louis is seeking a Guest Relations Coordinator to welcome patients and caregivers, lead the front desk team, and optimize guest services.

This full-time role includes a schedule that may require some weekend coverage and holiday participation to support the Lodge’s 24/7 operations. You will supervise concierge coverage, manage referrals, track occupancy, and maintain guest records with a compassionate, service-oriented approach while collaborating

Formación

• High School Diploma or Equivalent.
• Additional education or certification in hospitality management, office administration, or a related field is preferred.
• Minimum 2 years of experience in hospitality, guest services, or a related field, with knowledge of guest relations and check-in procedures.
• Valid Drivers License required if expected to operate lodge vehicles.

Responsabilidades

• Lead concierge/front desk team to ensure smooth check-in/out and excellent guest service (30%).
• Manage guest referrals, screening, and room allocation to maximize occupancy (25%).
• Supervise front desk operations including phone inquiries and guest requests (15%).
• Monitor facility readiness and cleanliness, coordinating with maintenance and housekeeping teams (10%).
• Track and analyze occupancy data to inform decisions and improve operations (10%).
• Resolve guest concerns and implement service recovery solutions (10%).

Conocimientos

Communication

Interpersonal skills

Coordination

Supervision

Organizational skills

MS Office

Reservation systems

Customer service

Problem solving

Educación

High School Diploma or Equivalent

Hospitality management / office administration certification preferred

Herramientas

Microsoft Office

Reservation systems

Descripción del empleo

The American Cancer Society's Hope Lodge in St. Louis is seeking a Guest Relations Coordinator to welcome patients and caregivers, lead the front desk team, and optimize guest services.

This full-time role includes a schedule that may require some weekend coverage and holiday participation to support the Lodge’s 24/7 operations. You will supervise concierge coverage, manage referrals, track occupancy, and maintain guest records with a compassionate, service-oriented approach while collaborating