Concierge - Guest Services at Hope Lodge

American Chemical Society; San Antonio (TX); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Retirement benefits

Wellness programs

Professional development

Job summary

The American Cancer Society is seeking a Concierge for Hope Lodge in San Antonio. The role involves greeting guests, handling front desk operations, and ensuring a welcoming and safe environment.

You will coordinate transportation and respond to guest needs while supporting lodge services and community resources. We offer multiple shifts, including daytime and evenings, with differential pay for off-peak hours.

Qualifications

• High School Diploma or Equivalent is required.
• Previous hospitality or guest services experience preferred.
• Minimum 1 year of customer service experience.
• Ability to work flexible hours including evenings and weekends.
• Proficiency with Microsoft Office is helpful.

Responsibilities

• Greet guests and manage check-in/check-out procedures.
• Provide information about lodge amenities and community resources.
• Coordinate transportation and EMPOWER Program services and schedules.
• Respond to guest requests, concerns, and emergencies.
• Maintain organized front desk area and accurate guest records.
• Monitor lobby security and implement safety protocols.

Skills

Strong communication

Interpersonal skills

Independent work

Multitasking

Microsoft Office

Education

High School Diploma or Equivalent

Hospitality/customer service training (preferred)

Tools

Multi-line phone systems

Job description

The American Cancer Society is seeking a Concierge for Hope Lodge in San Antonio. The role involves greeting guests, handling front desk operations, and ensuring a welcoming and safe environment.

You will coordinate transportation and respond to guest needs while supporting lodge services and community resources. We offer multiple shifts, including daytime and evenings, with differential pay for off-peak hours.