Front Desk Concierge — Welcome Guests at Hope Lodge

American Chemical Society; Cheltenham (Montgomery County); Presencial; USD 34 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

15% Sunday differential

Resumo da oferta

The American Cancer Society is seeking a Concierge to serve as the first point of contact, manage front desk operations, and ensure a welcoming and safe environment for guests. You will assist with check-in/out, respond to inquiries, and coordinate transportation and security.

The schedule runs 7:30am - 4:00pm, Sunday - Wednesday, at $21.45 per hour with a 15% Sunday shift differential. Prioritize exceptional guest service and safety while multitasking in a fast-paced setting.

Qualificações

• High School Diploma or equivalent.
• Additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.
• Minimum 1 year of Customer Service Experience.

Responsabilidades

• Greet guests and manage check-in/check-out procedures (30%).
• Provide information about lodge amenities and community resources (20%).
• Coordinate transportation and EMPOWER Program services and schedules (15%).
• Respond to guest requests, concerns, and emergencies (15%).
• Maintain organized front desk area and accurate guest records (10%).
• Monitor lobby security and implement safety protocols (10%).

Conhecimentos

Strong communication

Multitasking

Microsoft Office

Phone system proficiency

Customer service

Flexible hours

Formação académica

High School Diploma

Hospitality/customer service training

Ferramentas

Multi-line phone system

Descrição da oferta de emprego

The American Cancer Society is seeking a Concierge to serve as the first point of contact, manage front desk operations, and ensure a welcoming and safe environment for guests. You will assist with check-in/out, respond to inquiries, and coordinate transportation and security.

The schedule runs 7:30am - 4:00pm, Sunday - Wednesday, at $21.45 per hour with a 15% Sunday shift differential. Prioritize exceptional guest service and safety while multitasking in a fast-paced setting.