Guest Experience Champion - Front Desk

Hyatt Hotels Corporation; Miami (FL); Sur place; USD 21 000 - 26 000; Plein temps

Résumé du poste

Concord Hospitality is seeking a Front Desk Clerk/Guest Services Clerk in Miami to deliver exceptional guest experiences at the hotel entrance. You will assist guests, handle inquiries, and contribute to a welcoming atmosphere with professional service.

The role requires prior hotel front desk experience, with emphasis on courteous communication, problem solving, and responsible cash handling. Join a team focused on hospitality excellence.

Qualifications

• Candidates must have prior experience in a hotel front desk role.

Responsabilités

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Connaissances

Front Desk Experience

Customer Service

Cash Handling

Description du poste

Concord Hospitality is seeking a Front Desk Clerk/Guest Services Clerk in Miami to deliver exceptional guest experiences at the hotel entrance. You will assist guests, handle inquiries, and contribute to a welcoming atmosphere with professional service.

The role requires prior hotel front desk experience, with emphasis on courteous communication, problem solving, and responsible cash handling. Join a team focused on hospitality excellence.