Guest Experience Lead — Front Desk & Concierge

Capital Vacations; Kissimmee (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical/Dental with employer contribution

Voluntary Life Insurance

Travel Perks to Resort Locations

Company Perks Program

Job summary

A leading travel company in Kissimmee is seeking a motivated Hospitality Specialist to ensure exceptional guest experiences. You will manage front desk operations, check guests in/out, and coordinate with departments to meet guest needs. Qualifications include a high school diploma and prior hospitality experience. We offer benefits such as paid time off and medical coverage, providing a dynamic team environment dedicated to making travel enjoyable.

Qualifications

• Prior experience in a hospitality or customer service role preferred.
• Strong communication skills for front desk operations.
• Ability to answer guest questions about local attractions.

Responsibilities

• Manage front desk operations efficiently and courteously.
• Perform check-in/out operations and manage guest reservations.
• Coordinate with other departments to fulfill guest requests.

Skills

Customer service excellence

Attention to detail

Ability to work under pressure

Computer skills

Education

High School Diploma/GED preferred

Job description

A leading travel company in Kissimmee is seeking a motivated Hospitality Specialist to ensure exceptional guest experiences. You will manage front desk operations, check guests in/out, and coordinate with departments to meet guest needs. Qualifications include a high school diploma and prior hospitality experience. We offer benefits such as paid time off and medical coverage, providing a dynamic team environment dedicated to making travel enjoyable.