Front Desk Supervisor - Grand Lake Resort

Vacatia; Kissimmee (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A hospitality organization in Kissimmee is seeking a Front Desk Supervisor to lead the front desk team, ensuring guests receive a warm welcome and seamless service. Ideal candidates will have 1–3 years of front desk experience, excellent customer service skills, and the flexibility to work evenings and weekends. This full-time position offers a chance to grow your leadership abilities while contributing to memorable guest experiences at a thriving resort.

Qualifications

• 1–3 years of front desk experience in hospitality.
• Proven ability to resolve issues and lead a team.
• Flexible to work evenings, weekends, and holidays.

Responsibilities

• Provide outstanding guest service.
• Support front desk operations including payments and reservations.
• Train and mentor front desk clerks.

Skills

Customer service mindset

Excellent communication skills

Team leadership

Cash-handling experience

Education

High School Diploma or GED

Job description

Front Desk Supervisor - Grand Lake Resort

1 week ago Be among the first 25 applicants

Now Hiring: Front Desk Greta Mile | Join Our Resort Team! We’re looking for a Front Desk Supervisor to guide our front desk team and ensure every owner and guest receives a warm welcome and a seamless experience. As a Front Desk Supervisor, you’ll balance leadership and guest service, helping to create memorable stays while supporting your team with training, coaching, and day‑to‑day operations. If you’re passionate about hospitality and ready to take the next step in your career, we’d love to meet you.

What You’ll Do

• Lead by example in providing outstanding guest service.
• Support front desk operations including check‑ins, check‑outs, payments, and reservations.
• Resolve guest concerns quickly and professionally.
• Train, mentor, and motivate front desk clerks.
• Ensure accuracy in financial transactions and cash handling.
• Coordinate with housekeeping and maintenance for special requests, early arrivals, and late teenagers.
• Maintain a clean, safe, and welcoming front desk environment.
• Uphold company policies, safety standards, and guest confidentiality.

What We’re Looking For

• 1–3 years of front desk experience and leadership experience within hospitality.
• A strong customer service mindset with excellent communication skills.
• Proven ability to lead a team, resolve issues, and keep morale high.
• Computer proficiency and prior cash‑handling experience.
• Dependability, professionalism, and flexibility to work evenings, weekends, and holidays.
• High School Diploma or GED required.

Job Details

• Seniority Level: Entry level
• Employment type: Full-time
• Job function: Strategy/Planning and Information Technology
• Industry: Technology, Information and Internet

Why Join Us?

At Vacatia, we believe in creating exceptional guest experiences and a supportive, team‑driven workplace. As a Front Desk Supervisor, you’ll have the opportunity to grow your leadership skills while making a real impact on both our guests and your team.

Ready to take the next step in your hospitality career? Apply today and join a company where your leadership and service make the difference!