Guest Experience Lead - Front Desk & Concierge

Evolving Solution Services; Galena (IL); On-site; USD 21,000 - 22,000; Full time

Job summary

Evolving Solution Services seeks a Front Desk Agent in Galena, IL to greet guests, process check-ins/outs, and manage reservations. You will provide knowledgeable information on local attractions and hotel amenities while delivering friendly, efficient service.

The role emphasizes accuracy in payments, multitasking in a busy setting, and strong customer service to ensure a positive guest experience. On-site position with potential weekend shifts.

Qualifications

• High school diploma or equivalent.
• Experience in hospitality or front desk preferred.
• Proficiency with reservation systems and hotel software.

Responsibilities

• Greet guests and handle check-ins and check-outs.
• Manage reservations by phone, online, or in person.
• Provide information about local attractions and hotel amenities.
• Handle guest payments and billing with accuracy.

Skills

Customer service

Multitasking

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

Reservation systems

Hotel management software

Job description

Evolving Solution Services seeks a Front Desk Agent in Galena, IL to greet guests, process check-ins/outs, and manage reservations. You will provide knowledgeable information on local attractions and hotel amenities while delivering friendly, efficient service.

The role emphasizes accuracy in payments, multitasking in a busy setting, and strong customer service to ensure a positive guest experience. On-site position with potential weekend shifts.