Guest Services Front Desk Associate — Part-Time with Growth

Chestnut Mountain Resort; Galena (IL); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Job summary

Chestnut Mountain Resort in Galena, IL is seeking a Part-time Front Desk Clerk to greet guests, handle check-in/check-out, and provide exceptional service. The role offers potential to transition to full-time as needs arise, with benefits optional after qualification.

Primary responsibilities include room assignments, guest inquiries, reservations, and basic billing tasks. The position requires reliable communication and a professional, friendly demeanor.

Qualifications

• Must have good customer relations skills.
• A friendly and professional tone and actions are vital.
• Must be able to speak clearly and listen carefully.

Responsibilities

• Registers and assigns rooms to guests.
• Issue room keys and provide instructions to guests.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests' accounts.
• Computes bills, collects payment and makes changes for guests.
• Make, confirm, modify and cancel reservations for guests.
• May post charges such as room, food, or telephone by hand or electronically.
• May make restaurant, transportation or entertainment reservations for guests.
• May deposit guests' valuables in hotel safe or safe deposit box.

Skills

Guest service

Communication

Customer relations

Education

High school diploma or equivalent

Job description

Chestnut Mountain Resort in Galena, IL is seeking a Part-time Front Desk Clerk to greet guests, handle check-in/check-out, and provide exceptional service. The role offers potential to transition to full-time as needs arise, with benefits optional after qualification.

Primary responsibilities include room assignments, guest inquiries, reservations, and basic billing tasks. The position requires reliable communication and a professional, friendly demeanor.