Front Desk & Guest Experience Specialist

Evolving Solution Services; Fresno (CA); On-site; USD 40,116,000 - 51,577,000; Full time

Job summary

Evolving Solution Services seeks a friendly Guest Service Representative to join our front desk team. You will greet guests on arrival, assist with check-ins and check-outs, and handle inquiries with professionalism and courtesy to ensure a smooth experience.

You will manage multiple phone lines, relay information about services and facilities, promote available offerings, and coordinate with other departments to fulfill guest requests while maintaining accurate records and a welcoming

Qualifications

• High school diploma or equivalent.
• Proven experience in front desk operations or guest service roles.
• Proficiency in English with excellent verbal and written communication skills.
• Ability to manage multiple phone lines and handle customer inquiries efficiently.
• Basic computer skills and familiarity with front office software or reservation systems.

Responsibilities

• Greet and welcome guests promptly and courteously at the front desk or via phone.
• Manage multiple phone lines to respond to customer inquiries, reservations, and service requests efficiently.
• Provide detailed information about services, promotions, and facilities to guests to enhance their experience and encourage sales.
• Handle guest check-ins and check-outs accurately while maintaining proper documentation and records.
• Resolve guest concerns and complaints with professionalism, escalating issues when necessary to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and ensure seamless service delivery.
• Maintain a clean, organized, and professional front office environment at all times.

Skills

Front desk operations

Customer service

Multitasking

Communication skills

Phone system management

Education

High school diploma

Tools

Front office software

Job description

Evolving Solution Services seeks a friendly Guest Service Representative to join our front desk team. You will greet guests on arrival, assist with check-ins and check-outs, and handle inquiries with professionalism and courtesy to ensure a smooth experience.

You will manage multiple phone lines, relay information about services and facilities, promote available offerings, and coordinate with other departments to fulfill guest requests while maintaining accurate records and a welcoming