Front Desk Guest Experience Specialist

HC New Orleans FQ; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Life insurance

Short-term disability

401k match

Discounted room rates

Training & development

Career advancement

Job summary

Concord in New Orleans is seeking a Front Desk Clerk to deliver welcoming guest service, handle check-ins/outs, manage reservations, and assist guests with information on hotel services and amenities.

The role requires strong communication, reliability, and multitasking in a fast-paced hotel environment. Extended standing and light lifting are part of the job; shifts include evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Communication skills

Guest service

Multitasking

Detail-oriented

Cash handling

Professional demeanor

Flexible schedule

Education

High school diploma or equivalent

Job description

Concord in New Orleans is seeking a Front Desk Clerk to deliver welcoming guest service, handle check-ins/outs, manage reservations, and assist guests with information on hotel services and amenities.

The role requires strong communication, reliability, and multitasking in a fast-paced hotel environment. Extended standing and light lifting are part of the job; shifts include evenings, weekends, and holidays.