Guest Experience Lead — Front Desk & Check-In

Hyatt; West Palm Beach (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Kolter Hospitality is seeking a Gallery Host for Hyatt Place in West Palm Beach. You will welcome guests, assist with check-ins/outs, issue room keys, and resolve guest issues while upholding Kolter Hospitality and Hyatt Place standards.

Your daily duties include coordinating guest requests, informing guests about services and amenities, setting up meeting spaces, serving beverages and light foods, and performing cashiering tasks.

Qualifications

• Customer service experience in hospitality is a plus.
• Ability to stand/walk for up to 8 hours.
• Pre-employment drug test and background check required.
• Able to work most weekends and holidays.

Responsibilities

• Assist guests with check-in and check-out processes.
• Issue room keys and coordinate guest requests.
• Inform guests of hotel services, features and amenities.
• Welcome guests by name whenever possible.
• Set up and break down meeting spaces; prepare food/beverages for meetings/events.
• Perform cashiering tasks such as bill settlement and posting charges.
• Follow safety procedures and report repair needs.

Skills

Customer service

Guest relations

Communication

Problem solving

Job description

Kolter Hospitality is seeking a Gallery Host for Hyatt Place in West Palm Beach. You will welcome guests, assist with check-ins/outs, issue room keys, and resolve guest issues while upholding Kolter Hospitality and Hyatt Place standards.

Your daily duties include coordinating guest requests, informing guests about services and amenities, setting up meeting spaces, serving beverages and light foods, and performing cashiering tasks.