Guest Experience Lead — Front Desk at Resort

Career Site Brand; United States; On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Pet Insurance

Disability Insurance

AD&D

Hospital Indemnity

Critical Illness

Accident Injury

Life Insurance

HSA/FSA

EAP

401K Match

PTO

Discounted Stays

Tuition Assistance

Growth Opportunities

Company Culture

Job summary

Holiday Inn Club Vacations in Las Vegas, NV seeks a Front Desk Specialist to serve as the guest-facing liaison from check-in to check-out. You will manage folio transactions, cash handling, and room changes while providing expert assistance on resort Wi-Fi and business center services.

You’ll print and review daily reports, assist with inquiries, and support the Marketing Face to Face team during check-in. A strong service mindset and English fluency are essential.

Qualifications

• High school diploma or GED with customer service experience.
• Ability to work in a fast-paced, high-stress environment.
• Strong written and verbal English communication skills.
• Experience with cash handling and resort front office systems.

Responsibilities

• Manage check-in/check-out, room changes, folio adjustments and key issuance.
• Handle guest inquiries, resolve issues, and coordinate with resort staff.
• Maintain house bank and complete end-of-day receipts reporting.
• Coordinate with housekeeping to expedite unit readiness for guests.
• Support marketing face-to-face team during check-in when needed.

Skills

Conflict Resolution

Professional Service

Team & Independent Work

Cash Handling

English Fluency

Excellent Communication

Microsoft Word

Microsoft Excel

Timeshare Ware

Education

High School Diploma or GED

Tools

Timeshare Ware

Microsoft Office

Job description

Holiday Inn Club Vacations in Las Vegas, NV seeks a Front Desk Specialist to serve as the guest-facing liaison from check-in to check-out. You will manage folio transactions, cash handling, and room changes while providing expert assistance on resort Wi-Fi and business center services.

You’ll print and review daily reports, assist with inquiries, and support the Marketing Face to Face team during check-in. A strong service mindset and English fluency are essential.