Guest Experience Lead - Front Desk at Resort

Vacatia

Florida

On-site

USD 17,000 - 28,000

Full time

3 days ago

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Job summary

Vacatia is hiring a Front Desk Associate at our Weston resort to warmly welcome guests, check in and out, and manage reservations. You will be the first face guests see, and you’ll help ensure smooth front desk operations in a fast-paced hospitality environment.

Ideal candidates are friendly, dependable, with strong communication and math skills for processing payments. You should be comfortable using hotel systems, be willing to work weekends and holidays, and eager to contribute to a team

Qualifications

Friendly, dependable, and customer-focused.
Strong communication and multitasking skills.
Basic math skills and comfort handling payments.
Tech-savvy with a willingness to learn new systems.
Detail-oriented and trustworthy with guest information.

Responsibilities

Greet every guest with a smile and provide outstanding customer service from check-in to check-out.
Answer guest inquiries and resolve issues quickly and professionally.
Manage reservations, room assignments, and billing with accuracy.
Process payments and handle cash transactions confidently.
Review reservations and prepare for daily arrivals.
Maintain front desk procedures, including key control and registration audits.
Ensure confidentiality and security protocols are followed.
Collaborate with the team to keep operations running smoothly.
Take initiative and support various tasks as needed.