Front Desk Agent

Vacatia; Florida; On-site; USD 17,000 - 28,000; Full time

Job summary

Vacatia is hiring a Front Desk Associate at our Weston resort to warmly welcome guests, check in and out, and manage reservations. You will be the first face guests see, and you’ll help ensure smooth front desk operations in a fast-paced hospitality environment.

Ideal candidates are friendly, dependable, with strong communication and math skills for processing payments. You should be comfortable using hotel systems, be willing to work weekends and holidays, and eager to contribute to a team

Qualifications

• Friendly, dependable, and customer-focused.
• Strong communication and multitasking skills.
• Basic math skills and comfort handling payments.
• Tech-savvy with a willingness to learn new systems.
• Detail-oriented and trustworthy with guest information.

Responsibilities

• Greet every guest with a smile and provide outstanding customer service from check-in to check-out.
• Answer guest inquiries and resolve issues quickly and professionally.
• Manage reservations, room assignments, and billing with accuracy.
• Process payments and handle cash transactions confidently.
• Review reservations and prepare for daily arrivals.
• Maintain front desk procedures, including key control and registration audits.
• Ensure confidentiality and security protocols are followed.
• Collaborate with the team to keep operations running smoothly.
• Take initiative and support various tasks as needed.

Tools

POS system

Job description

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Now Hiring: Front Desk Associate | Join Our Resort Team at Vacation Village at Weston!

Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we’d love to meet you!

We’re currently seeking a Front Desk Associate to join our resort team. As the first point of contact for our guests, you’ll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations.

Location: 16461 Racquet Club Rd, Weston, FL 33326

Pay rate: $16/hr

What You’ll Do:

• Greet every guest with a smile and provide outstanding customer service from check-in to check-out
• Answer guest inquiries and resolve issues quickly and professionally
• Manage room assignments, reservations, and billing with accuracy
• Process payments and handle cash transactions confidently
• Review reservations and prepare for daily arrivals
• Maintain front desk procedures, including key control and registration audits
• Ensure confidentiality and security protocols are followed
• Collaborate with the team to keep operations running smoothly
• Take initiative and support various tasks as needed

What We’re Looking For:

• A friendly, dependable, and customer-focused personality
• Strong communication and multitasking skills
• Basic math skills and comfort handling payments
• Ability to stay organized in a busy environment
• Tech-savvy with a willingness to learn new systems
• Detail-oriented and trustworthy with guest information
• Previous hospitality or customer service experience is a plus
• Flexibility to work weekends and holidays as needed

Why Join Us?

Work in a welcoming, team-oriented resort environment

Opportunities to grow within hospitality and resort operations

Be part of creating memorable experiences for our guests every day