Guest Experience Associate - Front Desk

Island Hospitality Management; San Jose (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Healthcare including Medical

Dental Insurance

Vision Insurance

HSA & FSA plans

Dependent care FSA

Identity Theft Protection Insurance

Commuter benefits including transit &

Parking

Pet Insurance

PTO and Wellness Exams

Employee Assistance Program

Wellness Subscriptions

Paid Sick Time

Paid Vacation Time

Family Leave

401(k) Retirement plan - IHM Matches 3

Bonus programs and discounts

Job summary

Island Hospitality Management is seeking a Front Desk Agent to manage front desk operations and be a key contact for guests and vendors. You will ensure professional, courteous service in a fast-paced setting, with flexible scheduling to meet occupancy needs.

The role emphasizes guest interaction, payment processing, information provision, and shift reporting, supported by a comprehensive benefits package and employee development opportunities.

Qualifications

• Highly motivated team player with strong initiative and desire for achievement.
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to work well in stressful situations.
• Readily available and approachable for all guests while providing excellent guest service.

Responsibilities

• Check-in/Check-out hotel guests.
• Process all payments according to established hotel requirements.
• Provide information and assistance to all guests and vendors.
• Prepares all necessary reports during each shift for the management team.

Skills

Guest service

Communication skills

Team player

Problem solving

Stress management

Job description

Island Hospitality Management is seeking a Front Desk Agent to manage front desk operations and be a key contact for guests and vendors. You will ensure professional, courteous service in a fast-paced setting, with flexible scheduling to meet occupancy needs.

The role emphasizes guest interaction, payment processing, information provision, and shift reporting, supported by a comprehensive benefits package and employee development opportunities.