Guest Experience Lead – Front Desk

Clear Destination Inc.; Wichita, Northern (KS, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Coury Hospitality is seeking a Front Desk Supervisor in Wichita, KS to lead Front Office operations during assigned shifts and deliver exceptional guest service. You will oversee check-in/check-out, reservations, billing, and guest communications while coaching and mentoring the Front Desk team.

You will partner with housekeeping, engineering, bell services, and other departments to ensure seamless guest experiences, professional service recovery, and a welcoming lobby environment.

Qualifications

• High school diploma or equivalent required.
• Previous Front Desk or Guest Services experience required.
• Previous supervisory or team lead experience preferred in hospitality.
• Experience with PMS and standard office applications.

Responsibilities

• Lead Front Desk operations during shifts and ensure personalized guest service.
• Perform all Front Desk tasks: check-in/check-out, reservations, billing, guest communication.
• Coach, train, onboard, and mentor Front Desk team members.
• Lead by example with professionalism, accountability and hands-on service.
• Handle guest concerns with empathy and timely service recovery.
• Coordinate shift coverage, breaks, and daily workflow for efficiency.
• Ensure amenities, VIP arrivals, and special requests are handled accurately.
• Monitor lobby appearance and Front Desk to maintain a welcoming environment.
• Complete daily reports, checklists, audits, and cash-handling procedures.
• Collaborate with Housekeeping, Engineering, Bell Services, F&B to create seamless stays.

Skills

Leadership

Guest Service

Communication

Staff Coaching

Bilingual English/Spanish

Education

High School Diploma or equivalent

Tools

PMS (Property Management System)

Job description

Coury Hospitality is seeking a Front Desk Supervisor in Wichita, KS to lead Front Office operations during assigned shifts and deliver exceptional guest service. You will oversee check-in/check-out, reservations, billing, and guest communications while coaching and mentoring the Front Desk team.

You will partner with housekeeping, engineering, bell services, and other departments to ensure seamless guest experiences, professional service recovery, and a welcoming lobby environment.