Guest Experience Front Desk Specialist

Olympia Hospitality; Mount Pleasant (SC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401K with matching

FSAs for medical/childcare

Seven paid holidays

Paid time off

Travel discounts at hotels

Additional benefits may apply

Job summary

Olympia Companies is seeking a Front Desk Agent to check guests in and out of hotels, verify registrations, process payments, issue room keys, and direct guests to rooms.

Responsibilities include handling reservations, maintaining accurate guest information, and ensuring security. The role emphasizes guest satisfaction, professional communication, and cooperation with hotel staff across shifts.

Qualifications

• High school diploma or equivalent is required and basic computer skills are needed.
• Excellent communication and interpersonal abilities are essential.
• Strong organization and time management skills are expected.

Responsibilities

• Receive accommodation reservations from visitors.
• Take details of arriving guests including payment information.
• Allocate rooms to all guests and provide hotel information.
• Issue receipts and ensure guest safety and security.
• Maintain reservations in line with credit card security requirements.
• Balance cash drawer at the desk for each shift.
• Document minor repairs needed for rooms and follow up with the appropriate department.
• Greet guests and respond to immediate repair requests.

Skills

Communication

Time management

Interpersonal skills

Multitasking

Computer basics

Education

High school diploma or equivalent

Job description

Olympia Companies is seeking a Front Desk Agent to check guests in and out of hotels, verify registrations, process payments, issue room keys, and direct guests to rooms.

Responsibilities include handling reservations, maintaining accurate guest information, and ensuring security. The role emphasizes guest satisfaction, professional communication, and cooperation with hotel staff across shifts.