Front Desk & Reservations Specialist

Olympia Hospitality; Oberlin (OH); On-site; USD 26,000 - 38,000; Full time

Job summary

Olympia Hospitality seeks a friendly Guest Service Representative to welcome guests, manage check-in/check-out, and process payments while delivering outstanding service.

You will assist with reservations, answer inquiries via phone, email, or in person, and coordinate with housekeeping to prepare rooms. Prior customer service is preferred; a high school diploma or equivalent is preferred but not required. Join our team today.

Qualifications

• Customer service experience is preferred but not required.
• Strong communication with guests and team members required.
• Ability to follow instructions, learn quickly and stay composed under pressure.

Responsibilities

• Greet guests on arrival and ensure a smooth check-in process.
• Provide information about hotel amenities, services, and local attractions.
• Respond to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Collaborate with the housekeeping team to prepare rooms for occupancy.

Skills

Customer service

Communication

Attention to detail

Phone skills

Learn quickly

Work under pressure

Education

High school diploma or equivalent

Job description

Olympia Hospitality seeks a friendly Guest Service Representative to welcome guests, manage check-in/check-out, and process payments while delivering outstanding service.

You will assist with reservations, answer inquiries via phone, email, or in person, and coordinate with housekeeping to prepare rooms. Prior customer service is preferred; a high school diploma or equivalent is preferred but not required. Join our team today.